Home and Community Care

The Borough of Queenscliffe's Home and Community Care (HACC) program assists people who are frail, elderly, have a disability or are a primary carer for the aged or disabled so that they can live independently in their own homes and participate in the community.

HACC logo

To follow is an outline of the services available.

General homecare

A Community Care Worker will assist you with the variety of tasks if you are unable to manage them. The service aims to enable you to enjoy your independence whilst living in the comfort and security of your own home. The service includes:

Cleaning:

  • Floor surfaces, with an appropriate mop/vacuum
  • Shower, baths, toilets
  • Stove, fridge, cook top
  • Benches, cupboards, limited dusting
  • Changing of bed linen, making beds
  • Limited ironing, washing.

Occasional tasks:

  • Cleaning of internal windows
  • Cleaning door frames and woodwork
  • Cleaning inside cupboards
  • Other spring-cleaning tasks.

Personal care

Community Care Workers have been trained to assist people with their personal care tasks. This may include:

  • Showering, bathing, dressing and undressing, toileting
  • Grooming, hair care, shaving (with an electric razor)
  • Mobility tasks, both in and out of bed, e.g. transfer to chair, wheelchair or vehicle
  • Eating and/or drinking, prescribed exercise or therapy programs and fitting of appliances such as splints or callipers (only after individual instruction)
  • Prompting medication compliance.

Respite care

We can provide respite care for families and carers who have the extra demands of caring for someone who has a intellectual, physical or sensory disability. We also provide respite care for the terminally ill and for carers of family members with dementia.

We can assess your respite needs 'in-home' by arrangement with the Assessment Officer. Where Council is unable to meet your specific needs, the Assessment Officer can send a referral to other agencies.

In-home respite care gives carers a break, provides personal care and may involve the implementation of a therapy program.

Families needing a short break from their usual routine have found that respite care can help them to manage commitments such as:

  • Attending personal appointments e.g. doctors, hairdressers
  • Participating in leisure and recreational activities
  • Attending social functions.

Respite care is available weekdays, weekends and evenings. Advance booking notice is required; however, every attempt will be made to provide care in a crisis. Please note that overnight care is not provided.

Home maintenance

This service is only available whilst the client is living in his or her own home. It is not intended to provide tasks for the purpose of beautification but is aimed at attending to tasks that are for maintenance of client safety in and around the home.

Limited home maintenance is available for frail, aged and disabled residents. The service provides lawn mowing on a four-weekly rotating basis. We also provide a handyman service for a broad range of minor repairs and modifications, both inside and outside the home, which do not require a tradesperson. This may include:

  • Fitting disability aids e.g. wheelchair ramps and handrails in bathrooms and toilets after assessment by an occupational therapist (for which the Council may lodge the referral)
  • Minor carpentry
  • Mending or changing door locks
  • Fitting security doors and window locks
  • Removal of rubbish.

The home maintenance workers supply their own tools and equipment. If materials are required, the client will be expected to pay for these. The home maintenance worker will be able to tell you what materials are required and can purchase these on your behalf at your request. If any task is beyond the scope of the home maintenance worker, they will assist you to obtain alternative affordable advice or services.

Cost of services

The Assessment Officer will give you the range of fees for services. Our clients' financial commitments will be considered when setting the fees. Fees are adjusted by small amounts annually and are kept as low as possible.

The Home and Community Care (HACC) program is funded jointly by the Commonwealth, State and Territory Governments under the Home and Community Care Act (Commonwealth) 1985. In Victoria, Local Government and other funded agencies contribute significant funds and resources to HACC services.

Applying for Home and Community Care services

Requests for HACC services can be received directly from you or a family member on your behalf, a Doctor, Social Worker, Occupational Therapist, Physiotherapist or the District Nursing Service.

Phone enquiries are welcome on 5258 4132.

Alternatively, direct requests, marked 'confidential', in writing to:
Aged Care & Disability Services
Borough of Queenscliffe
PO Box 93, Queenscliff 3225

The Assessment Officer will contact you within three working days to arrange an appointment to discuss your requirements and eligibility for these services.