Have your say

Council is calling for community feedback on the Borough of Queenscliffe Customer Service Charter.

A survey has been prepared to capture ideas and suggestions from members of the public and ensure service standards meet the requirements of all our customers.

The survey is available for completion online on Council’s website, www.queenscliffe.vic.gov.au. Hard copies of the survey are also available from Council’s offices at 50 Learmonth Street, Queenscliff.

Click here to complete the survey online, and here to download a printable copy of the survey.

Feedback on the Customer Service Charter is invited from Tuesday 13 February 2018 until 4.00pm on Friday 9 March 2018. Completed hard copy surveys can be dropped in at Council’s offices or returned by mail to PO Box 93, Queenscliff, 3225.

Copies of the current Borough of Queenscliffe Customer Service Charter can be picked up from Council’s offices and the Charter is also available on Council’s website here.

The Customer Service Charter lists the services provided by the Borough of Queenscliffe and explains the current acceptable standard for delivery of those services, how our service levels are measured, and what our customers can do if our service standards are not met.

Our customers are any person or any organisation that has any form of dealings with Council. This includes residents, ratepayers, shopkeepers, business operators, visitors, Council staff, contractors and elected members.

If you have any questions about the review of the Borough of Queenscliffe Customer Service Charter, please call Council on 03 5258 1377 or email us at info@queenscliffe.vic.gov.au.

 There are a number of ways to express your opinion and be involved in the decision-making process of Council.

Public meetings

To understand the needs, issues, visions and constraints of the various user groups, interested parties and government bodies, Council makes use of Public Meetings.

The purpose of these meetings is to provide those who have an interest or concern in the future management of various projects the opportunity of expressing their particular thoughts, ideas and needs so that their merit may be considered in the overall formulation of management of community assets.

Committees and project reference groups

From time to time, Council will call for expressions of interest for members of the public to join a committee or project reference group which will provide advice to Council on a particular topic. Representatives of each group will include at least one Councillor, Council staff and members of the community.

These opportunities will be advertised on this website and in local newspapers. 

Council recognises that community input is vital in order for proposals and projects to respond effectively to local needs and succeed.

Copies are of documents on exhibition are available for inspection at Council Offices between 9:00am and 4:00pm, Monday to Friday.

Submissions

Council accepts no responsibility for defamatory or other similar matters included in your submission. You include such matters in the submission at your own risk.

Your submission should be in writing and addressed to the Chief Executive Officer. It must be received by 4:00pm on the last day of the exhibition period and may be lodged in the following ways:

  • In person to the Customer Service Centre
    (50 Learmonth Street, Queenscliff)
  • Via post to PO Box 93, Queenscliff VIC 3225
  • Via email to info@queenscliffe.vic.gov.au 

Contact a councillor

You are welcome to directly contact a councillor to raise a particular issue.