Strong results for new Council

Tuesday, 11 July 2017

The 2017 Local Government Victoria Community Satisfaction Survey results are in, and Council is very pleased to report an overall increase on the 2016 result.

Borough of Queenscliffe Mayor, Councillor Tony Francis, was excited to see such a strong performance improvement across the results, noting that this was the first set of service survey results received for the new Council.

“We are very happy that people are noticing our service improvements. The survey results also inform us directly regarding work that requires further attention by Council,” said Cr Francis.

Local Government Victoria coordinates the commissioning of the Community Satisfaction Survey each year. The survey is conducted by phone with a minimum of 400 people throughout each municipality, including resident and non-resident rate payers.

The final report compares Council’s performance to state-wide results drawn from 68 of the 79 Victorian councils, and to the survey scores of sixteen other Local Government Authorities in the small rural councils grouping, including the municipalities of Alpine, Ararat, Benalla, Buloke, Central Goldfields, Gannawarra, Hepburn, Hindmarsh, Indigo, Loddon, Mansfield, Murrindindi, Pyrenees, Towong, West Wimmera and Yarriambiack.

The results of the survey demonstrate that the Borough of Queenscliffe continues to perform very strongly and rates higher than the state-wide average on all core measures.

Council’s overall performance index score of 66 is three points higher than the overall performance index score achieved in the 2016 survey, and significantly higher than both the small rural group average index score of 58 and the state-wide average index score of 59.

These results are significant for the new Council, which has a strong commitment to two-way communication with the Borough community in order to develop policy based on common understanding.

With an index score of 81, Council’s positive performance in waste management continues. Council also performed strongly in appearance of public areas, with an index score of 80, and community activities and arts centres and libraries, both with an index score of 72.

The index score of 56 on overall Council direction is five points higher than Council’s 2016 result in this area and higher than both the state-wide average and the small rural group average.

When asked to describe the best thing about Council, top responses included the location and the community atmosphere.

As well as reporting on areas where Council is performing strongly, the survey results help Council to identify areas needing improvement. On another positive note, 13% of residents reported that no areas of Council’s performance required improvement in the 2017 survey, compared to 6% in 2016. More people rate Council’s overall performance as ‘very good’ (16%) compared to the proportion who rate it ‘very poor’ (3%).

However, survey responses highlighted community consultation, inappropriate development and communication as areas of performance with room to improve. This feedback has been reviewed by Council in order to identify opportunities for service improvement and intervention, both now and in the future.

The state-wide Research Report on the 2017 Local Government Community Satisfaction Survey is available on the Local Government Victoria website at www.localgovernment.vic.gov.au/our-programs/council-community-satisfaction-survey. Click here to read the Research Report.

Results of the 2017 Community Satisfaction Survey will also be included in Council’s Annual Report.