Community Satisfaction Survey
The Borough of Queenscliffe has performed well again in the 2018 Local Government Community Satisfaction Survey.
The independent survey is coordinated annually by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.
Summary of key results
The 2018 Local Government Community Satisfaction Survey results show that the Borough of Queenscliffe Council continues to meet or rate higher than State-wide and Small Rural averages on most core measures.
| Performance Measures |
Borough of Queenscliffe 2018 |
State-wide average 2018 |
Small rural shires group 2018 |
| Overall performance | 62 | 59 | 56 |
| Community consultation | 56 | 55 | 54 |
| Advocacy | 58 | 54 | 53 |
| Making community decisions | 53 | 54 | 52 |
| Sealed local roads | 65 | 53 | 49 |
| Customer service | 74 | 70 | 69 |
| Overall council direction | 49 | 52 | 50 |
Council's performance is highest in the areas of:
- Waste management – 81
- Appearance of public areas – 75
- Elderly support services – 75
When asked to describe the best thing about Council, residents were forthcoming in their responses, with top mentions including:
- Location – 15%
- Beach / foreshore / waterfront / lake / river / creek – 14%
- The community / community feeling / neighbourhood – 11%
- Customer service – 9%
- Small / independent – 8%
More people rate Council’s overall performance as ‘very good’ (14%) compared to the proportion who rate it ‘very poor’ (4%). The top areas for improvement included:
- Community consultation – 13%
- Development – inappropriate – 10%
- Decision-making processes – 8%
Full results
Click here to read the full 2018 Community Satisfaction Survey results for the Borough of Queenscliffe.
Survey background
64 of the 79 Victorian councils participated in the 2018 Community Satisfaction Survey.
Results from the Local Government Community Satisfaction Survey are included in the Borough of Queenscliffe Council’s Annual Report.
