Community Satisfaction Survey

The Borough of Queenscliffe has performed well again in the 2018 Local Government Community Satisfaction Survey.

The independent survey is coordinated annually by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.

Summary of key results

The 2018 Local Government Community Satisfaction Survey results show that the Borough of Queenscliffe Council continues to meet or rate higher than State-wide and Small Rural averages on most core measures.

Performance
Measures
Borough of
Queenscliffe 2018
State-wide
average 2018
Small rural
shires group 2018
Overall performance 62 59 56
Community consultation 56 55 54
Advocacy 58 54 53
Making community decisions 53 54 52
Sealed local roads 65 53 49
Customer service 74 70 69
Overall council direction 49 52 50

Council's performance is highest in the areas of:

  • Waste management – 81
  • Appearance of public areas – 75
  • Elderly support services – 75

When asked to describe the best thing about Council, residents were forthcoming in their responses, with top mentions including:

  • Location – 15%
  • Beach / foreshore / waterfront / lake / river / creek – 14%
  • The community / community feeling / neighbourhood – 11%
  • Customer service – 9%
  • Small / independent – 8%

More people rate Council’s overall performance as ‘very good’ (14%) compared to the proportion who rate it ‘very poor’ (4%). The top areas for improvement included:

  • Community consultation – 13%
  • Development – inappropriate – 10%
  • Decision-making processes – 8%

Full results

Click here to read the full 2018 Community Satisfaction Survey results for the Borough of Queenscliffe.

Survey background

64 of the 79 Victorian councils participated in the 2018 Community Satisfaction Survey.

Results from the Local Government Community Satisfaction Survey are included in the Borough of Queenscliffe Council’s Annual Report.