Community Satisfaction Survey Results 2016

The Borough of Queenscliffe has performed well in the 2016 Local Government Community Satisfaction Survey.

The independent survey is conducted annually by the Department of Planning and Community Development.

Summary of key results

The 2016 Local Government Community Satisfaction Survey results show that the Borough of Queenscliffe Council continues to meet or rate higher than State-wide and Small Rural averages on all core measures.

Performance
Measures
Borough of
Queenscliffe 2016
State-wide
average
Small rural
shires group
Overall performance 63 59 57
Community consultation 57 54 55
Advocacy 55 53 54
Making community decisions 54 54 53
Sealed local roads 65 54 52
Customer service 71 69 69
Overall council direction 51 51 50

Council's performance is highest in the areas of:

  • Waste Management - 79
  • Public Areas - 74

When asked to describe the best thing about the Council, residents were very forthcoming in their responses, with top mentions including:

  • Location - 17%
  • Beach/Foreshore/Waterfront - 15%
  • Small/Independent - 9%
  • Development - 7%
  • Parks and Gardens - 7%.

Conversely, when asked what the Council most needs to do to improve its performance, positively 8% of residents said nothing, while the top areas for improvement included:

  • Communication - 9%
  • Community Consultation - 8%
  • Business Development - 5%.

Full results

The results can be read in full from the link provided.

Survey background

69 of the 79 Councils participated in the 2016 survey.

Results from the Local Government Community Satisfaction Survey are reported in the Borough of Queenscliffe Council’s Annual Report.