Community Satisfaction Survey Results

The Borough of Queenscliffe has performed well again in the 2017 Local Government Community Satisfaction Survey.

The independent survey is coordinated annually by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.

Summary of key results

The 2017 Local Government Community Satisfaction Survey results show that the Borough of Queenscliffe Council continues to meet or rate higher than State-wide and Small Rural averages on all core measures.

Performance
Measures
Borough of
Queenscliffe 2017
State-wide
average 2017
Small rural
shires group 2017
Overall performance 66 59 58
Community consultation 58 55 55
Advocacy 59 54 55
Making community decisions 58 54 55
Sealed local roads 65 53 50
Customer service 71 69 69
Overall council direction 56 53 52

Council's performance is highest in the areas of:

  • Waste management – 81
  • Appearance of public areas – 80

When asked to describe the best thing about Council, residents were very forthcoming in their responses, with top mentions including:

  • Location – 16%
  • Beach / foreshore / waterfront / lake / river / creek – 9%
  • The community / community feeling / neighbourhood – 7%
  • Development – 6%
  • Environment – 6%.

On another positive note, 13% of residents reported that no areas of Council’s performance required improvement in the 2017 survey, compared to 6% in 2016. More people rate Council’s overall performance as ‘very good’ (16%) compared to the proportion who rate it ‘very poor’ (3%). The top areas for improvement included:

  • Community consultation – 14%
  • Development – inappropriate – 9%
  • Communication – 9%.

Full results

Click here to read the full 2017 Community Satisfaction Survey results for the Borough of Queenscliffe.

Survey background

68 of the 79 Victorian councils participated in the 2017 Community Satisfaction Survey.

Results from the Local Government Community Satisfaction Survey are included in the Borough of Queenscliffe Council’s Annual Report.