Coronavirus information

Woman holding surgical mask

Last updated: 1:00pm 27 September 2021

For health-related inquiries or information, visit the Victorian Government Coronavirus website. If you suspect you have COVID-19, call the Victorian Government hotline on 1800 675 398. To report a COVID-19 breach, visit the Victoria Police website.

COVIDSafe restrictions remain in place in the Borough of Queenscliffe – gatherings in the home are still not permitted, and masks must continue to be worn indoors and outdoors at all times.

As of 11:59pm on Sunday 26 September 2021, all of Regional Victoria (excluding the Mitchell Shire) is no longer under stay-at-home restrictions. This includes the Borough of Queenscliffe and neighbouring City of Greater Geelong. However, a number of COVIDSafe Settings continue to apply. For more information on these restrictions, visit coronavirus.vic.gov.au

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.

Customer service

Council's customer service centre at 50 Learmonth Street, Queenscliff is open to in-person visitors. Our customer service team are also available to contact via email and phone. You can email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. You can also call us on (03) 5258 1377. Our customer service team are available during business hours: 9:00am to 4:30pm, Monday to Friday.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, and these services include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and are wearing extra protective equipment. These changes help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

The Visitor Information Centre at 18 Hesse Street, Queenscliff is open to in-person visitors from permitted areas of regional Victoria. You can also call the VIC on (03) 5258 4843 or email them at info.centre@queenscliffe.vic.gov.au.

Library

The Queenscliff Library at 18 Hesse Street, Queenscliff will reopen from Friday 10 September. More details are available at the Geelong Regional Libraries website.

Caravan parks

Queenscliffe Tourist Parks is pleased to welcome back visitors from permitted areas of regional Victoria. Contact the QTP team via email or give them a call at (03) 5258 1765 to enquire or make a booking.

Beaches

Beaches in the Borough of Queenscliffe are again fully open to visitors from permitted areas of regional Victoria, but public health guidelines and gathering limits should be observed at all times.

Playgrounds, skate parks and outdoor exercise equipment

Playgrounds, outdoor physical recreation and sporting equipment are again fully open to visitors from permitted areas of regional Victoria, but public health guidelines and gathering limits should be observed at all times. Masks must be worn at playgrounds during all times, and QR codes are available to check-in with at each playground in the Borough.

Public toilets

A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.

Boat ramp

The Queenscliff boat ramp has now reopened to visitors from permitted areas of regional Victoria, but public health guidelines must be followed at all times. Upgrade works are ongoing at the boat ramp. See Better Boating Victoria's website for more information.

Engineering, weeding, planning and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.