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Coronavirus (COVID-19) information

Last updated: 1:00pm 28 October 2020

For health-related inquiries or information, visit the Department of Health and Human Services. If you suspect you have coronavirus, call the Victorian Government hotline on 1800 675 398.

From 11:59pm on 2 August, the use of face coverings is mandatory throughout Victoria. Read more about face masks and coverings here. From 11:59pm on 16 September, Third Step restrictions apply throughout regional Victoria, including the Borough of Queenscliffe. At 11:59pm on 27 October, further restrictions in regional Victoria were eased. Read more about the Third Step restrictions and regional Victoria's roadmap to reopening here.

The Borough of Queenscliffe is committed to the safety of its residents, ratepayers and visitors. The coronavirus (COVID-19) situation is changing on a daily basis and we are adapting our services to reflect these circumstances. First and foremost, we are guided by the knowledge and leadership of the Victorian Department of Health & Human Services and direct all residents to their specific COVID-19 webpage for the latest updates and information on the virus.

 

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.

Customer service

Council plans to reopen its customer service centre at 50 Learmonth Street, Queenscliff to in-person visitors from 9:00am on Monday 9 November, consistent with further easing of restrictions across Victoria. Until then, Council remains open for business via phone and email. You can call us on (03) 5258 1377 or email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. Council's business hours are 9:00am to 4:30pm, Monday to Friday.

If you normally visit Council in person to handle transactions, call or email our customer service team to make alternative arrangements.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, and these services include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and are wearing extra protective equipment. These changes help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

Visitor Information Centre (VIC) services are currently accessible via phone, email and internet only. You can call the VIC on (03) 5258 4843 or email them info.centre@queenscliffe.vic.gov.au. Council hopes to reopen its VIC services at a temporary pop-up location in late November. We'll provide more details as they come to hand.

Library

Council hopes to reopen its Queenscliff Library service at a temporary pop-up location in late November. We'll provide more details as they come to hand.

Caravan parks

Queenscliffe Tourist Parks is delighted to announce that they are open for business and are looking forward to welcoming back guests to their parks. Strict density and physical distancing rules are in place as part of the park's COVID-safe measures. Please contact Queenscliffe Tourist Parks via email or by calling (03) 5258 1765 for enquiries and further information.

Beaches

Beaches are open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.

Playgrounds, skate parks and outdoor exercise equipment

All playgrounds, skate parks and outdoor exercise equipment are open to the public, but general health directives must be followed at all times. Please ensure you wear a mask, stay 1.5 metres away from other people at all times, and do not gather in groups of more than 10 people. For more information, visit the DHHS website.

Public toilets

A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.

Boat ramp

The Victorian Fisheries Authority advises that in regional Victoria, recreational activities such as boating and fishing are allowed under current Victorian Government restrictions. This includes the use of the Queenscliff Boat Ramp. For more information, contact the Department of Transport on 9655 6666.

Engineering, weeding, planning and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Health services

Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.

Financial hardship

Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.

  

Keeping safe

We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.