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Coronavirus (COVID-19) information

Last updated: 4:30pm 3 August 2020

For health-related inquiries or information, visit the Department of Health and Human Services. If you suspect you have coronavirus, call the Victorian Government hotline on 1800 675 398.

From 11:59pm on 2 August, the use of face coverings is mandatory throughout Victoria. Read more about face masks and coverings here.

From 11:59pm on 5 August, stage three restrictions apply throughout regional Victoria, including the Borough of Queenscliffe. Read more about stage three announcements here.

The Borough of Queenscliffe is committed to the safety of its residents, ratepayers and visitors. The coronavirus (COVID-19) situation is changing on a daily basis and we are adapting our services to reflect these circumstances. First and foremost, we are guided by the knowledge and leadership of the Victorian Department of Health & Human Services and direct all residents to their specific COVID-19 webpage for the latest updates and information on the virus.

 

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the developing coronavirus situation, some of the services and events we deliver will be changing to protect our community.

Customer service

Council is remaining open for business via phone and email, but has closed our customer service desk at 50 Learmonth Street. You can still call us on 5258 1377 or email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. Council's business hours remain 9:00am to 4:30pm, Monday to Friday.

If you normally visit Council in person to handle transactions, call or email our customer service team to make alternative arrangements.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, however these services now include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and you may notice that they're wearing extra protective equipment. These changes will help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

Visitor Information Centre (VIC) services are currently accessible via phone, email and internet only for an indefinite period of time. You can call the VIC on (03) 5258 4843 or email them info.centre@queenscliffe.vic.gov.au

Library

Geelong Regional Library Corporation will be closing all its libraries (including the Queenscliff Library) from its regular closing time on Wednesday 5 August for at least six weeks, in line with the latest government restrictions. For more information, visit the GRLC website.

Caravan parks

Holiday accommodation and camping will be closed from 11:59pm on Wednesday 5 August except for residents, emergency accommodation, or work purposes, in line with the State Government's stage three restrictions. Please see the Queenscliffe Tourist Parks website for further details.

Beaches

You can go to the beach to exercise, in line with the State Government's stage three restrictions. For more information on permitted exercise activities and social distancing requirements, call the Victorian Government's coronavirus hotline on 1800 675 398.

Playgrounds and skate park

Playgrounds and skate parks in the Borough will close from 11:59pm Wednesday 5 August in line with the State Government's stage three restrictions. For more information on permitted exercise activities and social distancing requirements, call the Victorian Government's coronavirus hotline on 1800 675 398.

Public toilets

Due to an inability to make some public toilets comply with social distancing requirements, a number of toilets have been closed in Queenscliff and Point Lonsdale. For more information on coronavirus hygiene and social distancing, call the Victorian Government's coronavirus hotline on 1800 675 398.

Boat ramp

The Victorian Fisheries Authority advises that in regional Victoria, recreational activities such as boating and fishing will be allowed under stage three restrictions. This includes the use of the Queenscliff Boat Ramp. For more information, call the Department of Transport on 9655 6666.

Engineering, weeding, and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Health services

Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.

Planning services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Financial hardship

Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.

  

Keeping safe

We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.