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Coronavirus (COVID-19) information

Last updated: 10:00am 14 December 2020

For health-related inquiries or information, visit the Victorian Government Coronavirus website. If you suspect you have COVID-19, call the Victorian Government hotline on 1800 675 398. To report a COVID-19 breach, visit the Victoria Police website.

From 11:59pm Sunday 6 December 2020, all of Victoria moved to 'COVIDSafe Summer' restriction levels. To learn more about these restrictions, visit the Victorian Government Coronavirus website.

 

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.

Customer service

Council's customer service centre at 50 Learmonth Street, Queenscliff has now reopened to in-person visitors. If you would prefer, you can still call us on (03) 5258 1377 or email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. Council's business hours are 9:00am to 4:30pm, Monday to Friday.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, and these services include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and are wearing extra protective equipment. These changes help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

The Visitor Information Centre is now open at its temporary pop-up location of 18 Hesse Street (the former Vic Tavern). You can also call the VIC on (03) 5258 4843 or email them info.centre@queenscliffe.vic.gov.au.

Library

The Queenscliff Library is now open at its temporary pop-up location of 18 Hesse Street (the former Vic Tavern). More details can be found at the Geelong Regional Libraries website.

Caravan parks

Queenscliffe Tourist Parks is open for business this summer. Strict density and physical distancing rules are in place as part of the park's COVID-safe measures. Please contact Queenscliffe Tourist Parks via email or by calling (03) 5258 1765 for enquiries and further information.

Beaches

Beaches are open to the public, but general health directives must be followed at all times.

Playgrounds, skate parks and outdoor exercise equipment

All playgrounds, skate parks and outdoor exercise equipment are open to the public, but general health directives must be followed at all times.

Public toilets

A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.

Boat ramp

The Queenscliff boat ramp is open for recreational activities such as boating and fishing, but general health directives must be followed at all times.

Engineering, weeding, planning and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.

Health services

Bellarine Commuity Health has issued a reminder for people to continue to monitor their general health during the ongoing pandemic. Further information is available on the BCH website.

Financial hardship

Council is allowing residents to apply for rates assistance due to financial hardship caused by COVID-19. Residents that wish to complete the Application Form are advised to read Council Policy CP048 COVID-19 Financial Hardship before doing so.

  

Keeping safe

We advise all residents, ratepayers and visitors to check the Victorian Department of Health & Human Services' specific COVID-19 webpage for information on how to reduce your risk of infection. Their 'frequently asked questions' page covers information such as symptoms, at-risk citizens, overseas travel, self-isolation, and assessment centres. A specific factsheet is also available for people over 65.