Coronavirus information

Woman holding surgical mask

Last updated: 2:05pm 27 July 2021

For health-related inquiries or information, visit the Victorian Government Coronavirus website. If you suspect you have COVID-19, call the Victorian Government hotline on 1800 675 398. To report a COVID-19 breach, visit the Victoria Police website.

From 11:59pm on Tuesday 27 July 2021, lockdown will be lifted across Victoria. However, a number of COVIDSafe restrictions remain in place – gatherings in the home are still not permitted, and masks must continue to be worn indoors and outdoors at all times. For more information on these restrictions, read the Victorian Premier's statement.

Services and facilities

Here at the Borough of Queenscliffe, the health and safety of our community is our first priority. Because of the coronavirus pandemic, some of the services and events we deliver have changed to protect our community.

Customer service

Council's customer service centre at 50 Learmonth Street, Queenscliff willl reopen to in-person visitors from Wednesday 28 July. If you would prefer, our customer service team are also available to contact via email and phone. You can email us at info@queenscliffe.vic.gov.au to make payments, ask questions, or handle any other Council business. You can also call us on (03) 5258 1377. Our customer service team are available during business hours: 9:00am to 4:30pm, Monday to Friday.

Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health. If your enquiry is particularly urgent, please let our staff know.

Home care

Council is still delivering home care services to clients, and these services include extra precautions to keep you and our staff healthy. Staff may now ask you questions from outside your door or over the phone before entering your home, and are wearing extra protective equipment. These changes help keep you safe. If you receive home care services through Council and have questions about your care, please contact our home care team directly.

Visitor information

The Visitor Information Centre at 18 Hesse Street, Queenscliff will reopen to in-person visitors from Wednesday 28 July. You can also call the VIC on (03) 5258 4843 or email them at info.centre@queenscliffe.vic.gov.au.

Library

The Queenscliff Library at 18 Hesse Street, Queenscliff will reopen from Wednesday 28 July. More details are available at the Geelong Regional Libraries website.

Caravan parks

Queenscliffe Tourist Parks is pleased to welcome back visitors. Contact the QTP team via email or give them a call at (03) 5258 1765 to enquire or make a booking.

Beaches

Beaches in the Borough of Queenscliffe are again fully open to all visitors, but public health guidelines and gathering limits should be observed at all times.

Playgrounds, skate parks and outdoor exercise equipment

Outdoor physical recreation and sporting equipment are again fully open to all visitors, but public health guidelines and gathering limits should be observed at all times.

Public toilets

A small number of public toilets have been closed in Queenscliff and Point Lonsdale, but most toilets are operating with regular cleaning schedule. Please obey all signage on site at public toilets in the Borough.

Boat ramp

The Queenscliff boat ramp is currently closed due to Better Boating Victoria upgrade works. See BBV's website for more information.

Engineering, weeding, planning and maintenance services

These services are continuing to operate as normal, but may be subject to delays. Please be aware that it may take us more time to respond to enquiries as we put extra resources into managing community health.