Our performance

Graphic of a performance arrow trending upwards

Council's performance is graded annually across a number of different platforms and service areas. Each of the following methods provides an objective appraisal of the Borough of Queenscliffe's performance which can then be compared to previous years, as well as the performance of other councils across Victoria.

Performance Statement

The Performance Statement contains information about the performance of Council for the financial year whereby Council makes itself accountable to the community. Council’s performance for the financial year is reported against the key strategic activities that were adopted as part of the annual Budget process. The Performance Statement includes Council's Sustainable Capacity Indicators, Service Performance Indicators, and Financial Performance Indicators. The latest of these figures can be read by reading Council's 2022-2023 Annual Report by clicking on the image below.

(PDF, 34MB) 2022-2023-Annual-Report.png

Community Satisfaction Survey

The annual Local Government Community Satisfaction Survey provides valuable feedback on Council's performance in core performance and service-related areas. The independent survey is coordinated annually by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.

The table below summarises the Borough of Queenscliffe's Community Satisfaction Survey results and compares 2023 core performance scores against state-wide and small rural shire averages. This provides Council with an opportunity to benchmark our performance against other councils and to identify areas where service delivery improvements are needed.

Core Performance Measures Queenscliffe 2023 Small Rural 2023 State-wide 2023
Overall performance 66 55 56
Consultation & engagement 63 53 52
Community decisions 60 52 51
Sealed local roads 65 44 48
Waste management 76 66 66
Customer service 73 65 67
Overall council direction 55 47 46