Our performance

Graphic of a performance arrow trending upwards

Council's performance is graded annually across a number of different platforms and service areas. Each of the following methods provides an objective appraisal of the Borough of Queenscliffe's performance which can then be compared to previous years, as well as the performance of other councils across Victoria.

Performance Statement

The Performance Statement contains information about the performance of Council for the financial year whereby Council makes itself accountable to the community. Council’s performance for the financial year is reported against the key strategic activities that were adopted as part of the annual Budget process. The Performance Statement includes Council's Sustainable Capacity Indicators, Service Performance Indicators, and Financial Performance Indicators. The latest of these figures can be read by visiting page 100 of Council's 2019–20 Annual Report.

Annual Report 2019–20 web banner

Community Satisfaction Survey

The annual Local Government Community Satisfaction Survey provides valuable feedback on Council's performance in core performance and service-related areas. The independent survey is coordinated annually by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.

The table below summarises the Borough of Queenscliffe's Community Satisfaction Survey results and compares 2020 core performance scores against state-wide and small rural shire averages. This provides Council with an opportunity to benchmark our performance against other councils and to identify areas where service delivery improvements are needed.

Core Performance Measures Queenscliffe 2020 Small Rural 2020 State-wide 2020
Overall performance 61 56 58
Community consultation 59 54 55
Lobbying 56 52 53
Making community decisions 54 53 53
Sealed local roads 66 51 54
Customer service 72 70 70
Overall council direction 63 50 51