Our performance

Council's performance is graded annually across a number of different platforms and service areas. Each of the following methods provides an objective appraisal of the Borough of Queenscliffe's performance which can then be compared to previous years, as well as the performance of other councils across Victoria.

Performance Statement

The Performance Statement contains information about the performance of Council for the financial year whereby Council makes itself accountable to the community. Council’s performance for the financial year is reported against the key strategic activities that were adopted as part of the annual Budget process. The Performance Statement includes Council's Sustainable Capacity Indicators, Service Performance Indicators, and Financial Performance Indicators.

The latest of these figures can be read by reading Council's 2024-2025 Annual Report by clicking here.

Know your Council Dashboard

This interactive dashboard allows you to view and review Council’s performance indicators. You can also compare the Borough to others, with groupings based on location and population size for meaningful comparisons. To view the dashboard, click here. 

Community Satisfaction Survey

The annual Local Government Community Satisfaction Survey provides valuable feedback on Council's performance in core performance and service-related areas. The survey is conducted by the Department of Government Services on behalf of participating councils. A minimum of 400 local residents and ratepayers in each municipality over 18 years of age are selected at random.

The table below summarises the Borough of Queenscliffe's Community Satisfaction Survey results and compares 2026 core performance scores against state-wide and small rural shire averages. This provides Council with an opportunity to benchmark our performance against other councils and to identify areas where service delivery improvements are needed.

2026 brought a steady increase in most areas, including an 8 point increase in overall direction, a 5 point increase in overall performance, a 6 point increase in informing the community and a 7 point increase in waste management. The only area Council saw a slight drop in was environmental sustainability, with a 4 point loss occurring over the year.  

Click here to read the report.