Organisation structure

The small team at the Borough of Queenscliffe comprises of around 65 people, most of whom are part-time. The current full-time equivalent is approximately 40 employees. Council manages a broad range of functions, services and activities to provide good governance for the benefit and wellbeing of our community.

To achieve these objectives, appropriately qualified staff and contractors are engaged to deliver a range of services. The Chief Executive Officer (CEO) is the only staff appointment made by the Council. The CEO is responsible for the employment, work and conduct of Council’s staff, and the implementation of decisions made by Council.

Management team

Council's staff work across five teams. This is headed by a management team led by the CEO and includes managers of four directorates: Infrastructure & Environment, Planning & Community Safety, Community, and Finance & Corporate Services.

Chief Executive Officer

Jane Grover

Jane is an accomplished executive with extensive experience across the private and public sectors, specialising in customer experience, organisational transformation, and stakeholder engagement. She has held senior leadership roles with Sheraton, Crown Resorts, Southern Metropolitan Cemeteries Trust (SMCT), and Box Hill Institute, leading large, complex organisations through cultural change and service improvement. As CEO of SMCT for over a decade, Jane delivered sustained growth, significantly improved employee engagement, and embedded customer‑focused, community‑centred practices. She is known for her authentic leadership style, strong judgment, and ability to translate strategy into practical outcomes that deliver long‑term value for organisations and communities.

Manager Infrastructure & Environment

Stuart Hansen

Stuart was appointed Manager Infrastructure & Environment in October 2021 after having served as Special Projects Officer and Projects and Contracts Engineer for more than a decade at the Borough. Stuart’s experience in managing a diverse range of community assets in local government spans almost 20 years. His qualifications include a Bachelor of Engineering (Environmental) (Hons). As Manager Infrastructure & Environment, Stuart has responsibility for management of the Borough’s community’s built assets and natural assets, delivery of the Climate Emergency Response Plan and provision of residential waste services.

Manager Community & Regulatory Services

Tim Crawford

Tim was appointed Manager Planning & Community Safety in July 2022 after most recently having worked as a senior manager at Victoria Police. He previously spent more than 25 years at New Zealand Police in various managerial roles. His qualifications include a Bachelor of Arts (Education) and a Diploma of Teaching (Education). As Manager Planning & Community Safety, Tim is responsible for overseeing the strategic and statutory planning required throughout the organisation, as well as local law enforcement, emergency management, environmental health services and animal management.

Manager Customer Experience

Abbey Tatterson

Abbey was appointed Manager Customer Experience in 2023. Abbey brings a wealth of experience to the position having worked in various roles since joining the Borough team in August 2017. Abbey also brings a deep understanding of our local community and a great understanding of the local environment. Abbey has a Bachelor of Applied Science and previously has been a Sport Scientist/Player Development Manager at Geelong Football Club. The Customer Experience directorate brings together the Customer Service Team, Tourist Parks, the Queenscliffe Hub Coordinator and the Visitor Information services.

Manager Finance & ICT Services

Gihan Kohobange

Gihan was appointed Manager Finance & Corporate Services in October 2021 after having served as Manager Financial Services for two years at the Borough. His qualifications include a Bachelor of Accounting and Finance, CPA Australia and CA ANZ. He has extensive experience in finance and accounting. He was previously with the Shire of Dundas in Western Australia as Deputy Chief Executive Officer/Manager Finance. As Manager Finance & Corporate Services, Gihan has overall responsibility for the efficient performance of the finance and corporate services of the organisation.