To lodge a nuisance noise complaint, you'll need to:
- Identify the correct address of the offending dog
- Contact Council to receive an official Barking Dog Diary
- Keep a diary of the dog's barking habits for a period of two weeks – noting the date, time and duration of barking, and the reason (if known), as well as the effect the dog's barking is having on you
- Forward the diary and signed complaint form to Council.
You might like to continue to keep a diary of the dog's barking habits for a further month after you forward it to us. This will monitor whether the problem continues or improves as a result of any action taken.
Once we receive your letter of complaint and diary, Council will:
- Appoint an officer to investigate your complaint
- Study the diary for barking patterns that may reveal the reason for the dog's barking
- Identify whether other residents are being affected by the dog's barking
- Advise the dog owner of the complaint, discuss possible solutions and inform them of their responsibilities, the offences and penalties.
Council can issue any or all of the following:
- A verbal warning to the dog owner
- A written letter of warning
- A Notice to Comply to abate all nuisance noise immediately.
Should the dog owner fail to comply with the Notice to Comply to abate the nuisance, we may issue an infringement notice against the owner. If the noise complaint persists after an infringement notice has been issued, Council may proceed with legal action against the dog owner in the Magistrates Court and seek a Court Order.
An infringement notice or legal proceeding will not be issued against the dog owner unless the complainant is prepared to give testimony in the Magistrates' Court. Where an order has been made by a Magistrates' Court, it must be complied with. Failure to do so is an offence and a magistrate may impose further penalties.
Example of a diary extract
||Reason (if known)
||Impact on you
||Garbos emptying rubbish in street
||Baby started crying
||Children leaving for school